Client Services Associate, Prenatal

BillionToOne(1 month ago)

Union City, CAOnsiteFull TimeJunior$88,812 - $88,812Client Services

About this role

The Client Services Associate, Prenatal (Women's Health) is the primary customer-facing representative for physicians, OB/GYN clinics, and patients, providing exceptional service and support for prenatal testing. The role is part of the Client Services organization, reports to the Client Services Manager, and is full-time onsite with standard weekday hours. The position supports accurate client recordkeeping, coordination with the laboratory, and timely delivery of test results while contributing to process improvements and cross-functional projects.

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Required Skills

Customer Engagement
Phone Support
Email Support
Web Support
Results Inquiry
Billing Support
Documentation
Lab Collaboration
Physician Outreach
Data Entry

+7 more

Qualifications

4-year College Degree

About BillionToOne

billiontoone.com

BillionToOne is a genomics diagnostics company focused on advancing disease detection, with primary emphasis on noninvasive prenatal screening and liquid biopsy. They use proprietary molecular counting technology to improve sensitivity for detecting rare genetic variants and low-frequency signals in cell-free DNA, enabling more accurate prenatal and oncology testing. BillionToOne develops and markets clinical assays and partners with healthcare providers and labs to bring those tests into clinical practice. The company is publicly traded on NASDAQ under the ticker BLLN.