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Client Services Specialist I at Inductive Automation - ApplyBlast

Client Services Specialist I

Inductive Automation

13 days ago

3.7 on Glassdoor

Folsom, California, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Client Services Specialist I serves as the primary point of contact for company departments, resolving customer interactions through inbound and outbound calls and emails. This role involves triaging support tickets, coordinating with technical teams to deliver solutions within SLA timelines, and maintaining a strong understanding of company policies and workflows. The position requires on-site work two days per week, with Monday-Friday on-site attendance during the first 30 days for onboarding.

Responsibilities

Provide exceptional customer service via phone and email
Triage support tickets and coordinate with technical departments
Monitor support channels to ensure timely customer responses

Skills

Qualifications

AA or AS in Business Administration, Office Management, or related field

About Inductive Automation

inductiveautomation.com

Headquarters

Folsom, California, United States

Company Size

201-500 employees

Founded

2003

View Profile

Inductive Automation develops Ignition, a universal industrial software platform for SCADA, HMI, MES, and IIoT applications. Ignition enables connectivity to industrial equipment, databases, and cloud services while providing tools to build HMIs, dashboards, and analytics and to deploy solutions across sites. The platform emphasizes modular, scalable architecture with web-based deployment and extensible APIs for rapid development and integration. Industrial customers use Inductive Automation to centralize monitoring and control, streamline automation projects, and accelerate operational insights.