Client Solutions Specialist

PurposeMed(2 years ago)

RemoteFull TimeJunior$37,000 - $40,700Client Solutions / Customer Support

About this role

PurposeMed is a fast-growing Canadian healthcare technology company focused on improving access to complex care for underserved communities through its brands Freddie, Frida, Foria, and Affirming Care Pharmacy. The Client Solutions Specialist is a full-time remote role in Canada that serves as the primary point of contact for clients and patients, helping them access and use PurposeMed’s platform.

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Required Skills

Customer Service
Communication
Problem Solving
Documentation
Knowledge Base
Ticketing
Phone Support
SOPs
Technical Support
Collaboration

Qualifications

High School Diploma
Post-Secondary Degree (Preferred)

About PurposeMed

purposemed.com

PurposeMed is a physician-led virtual care company that improves access to specialist, compassionate healthcare for underserved communities across Canada. Their platform connects patients with specialist clinicians for diagnosis, personalized treatment plans, ongoing care and pharmacy delivery, with integration into the public healthcare system when needed. PurposeMed builds and operates focused brands — including GoFreddie (PrEP), Frida (adult ADHD), Foria (gender-affirming care), and Affirming Care Pharmacy — to remove barriers and deliver timely, affirming care. The company emphasizes inclusivity, speed of access, and a patient-first design.