Technical Support Engineer

Talkdesk(4 months ago)

RemoteFull TimeMedior$34,500 - $54,800Customer Care

About this role

Talkdesk is hiring a full-time technical customer support professional to join its Customer Care team and help customers use and troubleshoot the Talkdesk platform. The role is remote (U.S.) and includes training, benefits, and opportunities to work with engineering and product teams. The position contributes to product quality through documentation, knowledge-base creation, and escalation of complex issues.

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Required Skills

Ticketing
Troubleshooting
Screen Sharing
Phone Support
Chat Support
Email Support
Communication
Multitasking
Collaboration
Bug Reporting

+5 more

Qualifications

Degree in a Technical Subject

About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.