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Client Success Manager at Arrive Logistics - ApplyBlast

Client Success Manager

Arrive Logistics

9 days ago

3.1 on Glassdoor

Austin, Texas, United States

Onsite

Full Time

Medior

0 applicants

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About this role

This role serves as the primary trusted advisor for a portfolio of produce freight clients, managing account ownership, shipment tracking, and issue resolution to ensure high service levels. The position involves coaching a team of Client Success Reps, guiding new clients through onboarding, and conducting regular business reviews to drive retention and growth. Collaboration with sales, operations, and accounting teams is essential to align service levels and resolve discrepancies.

Responsibilities

Serve as primary trusted advisor for a portfolio of produce freight clients
Monitor reefer loads in transit and coordinate with dispatchers to prevent delays
Coach a team of Client Success Reps to deliver high-level service for produce customers

Skills

About Arrive Logistics

arrivelogistics.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

Founded

2014

View Profile

Arrive Logistics is a U.S.-based, technology-enabled freight brokerage and logistics provider that connects shippers and carriers across truckload, dedicated, and intermodal services. Positioning itself as one of the nation’s fastest-growing brokerages, it emphasizes reliable capacity, real-time visibility, and hands-on customer service to move freight efficiently. Arrive offers solutions for companies that need to ship or haul — from load matching and dedicated fleets to analytics and supply-chain support. Their tagline, “We Deliver, So You Can,” reflects a focus on execution and scale for commercial shippers and carrier partners.