Client Success Team Lead
SpryPoint
About this role
The Client Success Team Lead at SpryPoint oversees a team of support analysts to ensure high-quality, customer-focused support for utility software clients. The role involves setting goals, monitoring performance, and guiding professional development for team members. It also serves as the primary escalation point for complex technical and client issues, collaborating closely with cross-functional teams. The position is remote-first with up to 50% travel across North America to support clients and attend events.
Skills
About SpryPoint
sprypoint.comSpryPoint is a digital product studio and consultancy that helps organizations design, build, and maintain websites and web applications. They combine product strategy, UX/UI design, and engineering—often working with WordPress and modern front‑end stacks—to deliver performant, accessible experiences. SpryPoint typically partners with startups and small-to-medium businesses to move ideas from concept to launch and provide ongoing support and optimization.
Recent company news
William BlairSpryPoint and Insight Partners Transaction
1 month ago
PRWebSpryPoint Secures Strategic Growth Investment from Insight Partners
1 month ago
Business WireCIBC Innovation Banking Provides Growth Capital Financing to SpryPoint
Mar 7, 2025
Pulse 2.0SpryPoint: Growth Capital Raised From CIBC Innovation Banking
Mar 7, 2025
PRWebSpryPoint selected to deliver Cloud Native Utility Software Solutions to Conway Corporation
Aug 21, 2024
About SpryPoint
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SpryPoint.
Salary
$130k – $171k
per year