Client Success Team Lead

SpryPoint(10 months ago)

RemoteFull TimeManager$130,049 - $170,780 (estimated)Client Success

About this role

The Client Success Team Lead at SpryPoint oversees a team of support analysts to ensure high-quality, customer-focused support for utility software clients. The role involves setting goals, monitoring performance, and guiding professional development for team members. It also serves as the primary escalation point for complex technical and client issues, collaborating closely with cross-functional teams. The position is remote-first with up to 50% travel across North America to support clients and attend events.

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Required Skills

Team Leadership
Performance Management
Goal Setting
Training Development
Career Coaching
Recruitment Support
Onboarding
KPI Tracking
Data Reporting
Incident Management

+15 more

About SpryPoint

sprypoint.com

SpryPoint is a digital product studio and consultancy that helps organizations design, build, and maintain websites and web applications. They combine product strategy, UX/UI design, and engineering—often working with WordPress and modern front‑end stacks—to deliver performant, accessible experiences. SpryPoint typically partners with startups and small-to-medium businesses to move ideas from concept to launch and provide ongoing support and optimization.

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