Client Support Associate, Voter Voice

FiscalNote(1 month ago)

Gurugram, HaryanaOnsiteFull TimeJunior$52,004 - $70,241 (estimated)Client Support

About this role

The Client Support Associate at FiscalNote is responsible for serving as the first point of contact for clients using FiscalNote’s platform, ensuring a high-touch, white glove support experience. The role sits within the Client Success organization and focuses on handling client inquiries, feedback, and issues across multiple channels. Associates contribute to continuous improvement by relaying user needs to product and engineering teams and maintaining self-service resources. This position is based in Gurugram, Haryana and supports FiscalNote’s broader mission of providing policy and global intelligence solutions.

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Required Skills

Customer Support
Technical Troubleshooting
Client Communication
Telephone Etiquette
Email Etiquette
Rapport Building
Empathy
Priority Management
Data Analysis
Process Improvement

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About FiscalNote

fiscalnote.com

FiscalNote is a global policy and market intelligence company that helps organizations manage the risks and opportunities presented by legislation, regulation, and government affairs. It provides data-driven insights, analytics, and workflow tools (alongside expert services) to track policy developments and stakeholder activity across jurisdictions. Founded in 2013 and headquartered in Washington, D.C., FiscalNote serves corporations, governments, and advocacy groups seeking real‑time intelligence to inform strategy, compliance, and decision‑making.