Client Support Associate

FiscalNote(1 month ago)

Gurugram, HaryanaOnsiteFull TimeJunior$47,472 - $64,294 (estimated)Customer Support

About this role

A Client Support Associate at FiscalNote serves as the first point of contact for customers, handling inquiries and issues across multiple communication channels. The role focuses on delivering high-touch, white-glove service while representing client needs internally to product and engineering teams. The position also involves maintaining support resources and using data from support tools to inform process improvements. This role is based in Gurugram, Haryana and is part of a global, client-focused organization in the policy and intelligence space.

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Required Skills

Customer Support
Technical Troubleshooting
Client Communication
Telephone Etiquette
Email Etiquette
Live Chat Support
Product Liaison
Knowledge Base Management
Data Reporting
Zendesk Administration

+7 more

About FiscalNote

fiscalnote.com

FiscalNote is a global policy and market intelligence company that helps organizations manage the risks and opportunities presented by legislation, regulation, and government affairs. It provides data-driven insights, analytics, and workflow tools (alongside expert services) to track policy developments and stakeholder activity across jurisdictions. Founded in 2013 and headquartered in Washington, D.C., FiscalNote serves corporations, governments, and advocacy groups seeking real‑time intelligence to inform strategy, compliance, and decision‑making.