Customer Support Representative

Owner(1 month ago)

RemoteFull TimeJunior$20,000 - $20,000Customer Support

About this role

The Customer Support Representative at Owner.com serves as the primary point of contact for restaurant owners and their guests, handling inquiries and issues across phone, email, and chat. The role requires fluent Spanish and English to deliver precise, high-quality support to a LatAm customer base. Operating in a KPI-driven, fast-paced environment, the representative helps ensure a white-glove experience that drives strong customer satisfaction and loyalty.

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Required Skills

Customer Support
Bilingual Communication
Phone Support
Email Support
Chat Support
Customer Satisfaction
Salesforce CRM
Slack Collaboration
Time Management
Telephony Systems

+2 more

About Owner

owner.com

Owner (Owner.com) is an all‑in‑one online ordering and restaurant marketing platform that gives independent restaurants access to the same tools major national brands use to drive sales. It offers branded online ordering and a mobile app with built‑in rewards and loyalty to boost repeat visits. The platform includes marketing automation, promotions, integrations (POS/delivery partners), and analytics to streamline operations and increase average order value. Restaurants use Owner to regain control of orders, reduce fees, and grow revenue through direct digital channels.