Customer Support Tier 1 - APAC (11 pm - 8 am)

Aizon(26 days ago)

Barcelona, SpainOnsiteFull TimeMedior$86,826 - $117,056 (estimated)Customer Support

About this role

The Tier 1 Support Agent at Aizon serves as the initial point of contact for customers, delivering white-glove support for Aizon’s SaaS platform used in life science manufacturing. The role focuses on handling inquiries and technical issues, ensuring high customer satisfaction while working in an overnight rotating shift. The agent contributes to documentation, shares customer feedback with internal teams, and supports quality control activities. This position is based in Barcelona within a fast-growing, international company in the pharmaceutical manufacturing technology space.

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Required Skills

Customer Support
Technical Troubleshooting
Ticket Management
SLA Compliance
Customer Communication
Documentation Management
Knowledge Base Contribution
Incident Escalation
System Monitoring
Regression Testing

+10 more

About Aizon

aizon.ai

Aizon provides AI-powered SaaS that brings real-time intelligence to GxP‑regulated pharmaceutical manufacturing. Its platform applies practical machine learning and advanced analytics to monitor processes, detect anomalies, predict deviations, and optimize yield and product quality. Built for GxP compliance, Aizon helps manufacturers reduce deviations and maintain regulatory traceability while delivering actionable, factory‑floor insights.