Customer Support Tier 1 - APAC (11 pm - 8 am)

The Tier 1 Support Agent at Aizon serves as the initial point of contact for customers, delivering white-glove support for Aizon’s SaaS platform used in life science manufacturing. The role focuses on handling inquiries and technical issues, ensuring high customer satisfaction while working in an overnight rotating shift. The agent contributes to documentation, shares customer feedback with internal teams, and supports quality control activities. This position is based in Barcelona within a fast-growing, international company in the pharmaceutical manufacturing technology space.