Client Support Coordinator I (Sun-Thur PST)
Octave(2 months ago)
About this role
The Client Support Coordinator is a member of the Operations Support Team who serves as the primary client advocate and connection point to Octave’s systems and services. This role supports clients through intake and onboarding, ensures they are informed and prepared for care, and represents the company’s mission with empathy and professionalism. The position works closely with colleagues to maintain quality and improve processes while supporting operational initiatives.
Required Skills
- Client Communications
- Client Education
- Client Onboarding
- Billing Collection
- Documentation
- Scheduling
- Escalation
- Process Improvement
- Multitasking
- Attention To Detail
+7 more
About Octave
findoctave.comOctave is a modern mental health provider offering affordable, outcome-focused individual, couples, and family therapy both virtually (HIPAA‑compliant video) and in select cities for in‑person care. They work with insurance—typical in‑network sessions cost about $28, with out‑of‑pocket rates ranging by provider—and guide clients through benefits and cost estimates via Care Navigators. Octave vets and credentializes licensed therapists through a rigorous clinical review, uses goal‑oriented, evidence‑based approaches, and tracks outcomes to ensure measurable improvement.
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