Client Support Representative
Global Payments(1 month ago)
About this role
The Client Support Representative is an entry-level role acting as the first tier of triage for incoming client communications, ensuring inquiries are responded to and resolved quickly and professionally. The role focuses on maintaining high client satisfaction and retention through strong product knowledge, effective communication, and adherence to company policies.
Required Skills
- CRM
- Ticketing Systems
- Microsoft Excel
- Communication
- Problem Solving
- Active Listening
- Multi-tasking
- Collaboration
- Documentation
- Client Retention
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