Client Support Representative

Built Technologies(9 hours ago)

HybridFull TimeMedior$45,000 - $65,000Client Support

About this role

A Client Support Representative at Built Technologies is the first point of contact for customers using Built’s construction and real estate finance platform. The role focuses on delivering exceptional customer experiences and acting as a customer advocate while developing technical knowledge of the product. It provides a collaborative environment to grow professionally within a fast-growing proptech company.

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Required Skills

Troubleshooting
Customer Service
Communication
Ticketing
Escalation
Documentation
Problem Solving
Salesforce
Zendesk
Jira

About Built Technologies

getbuilt.com

Built is a fintech platform that connects lenders, builders, owners, and service providers to simplify and automate capital flow across the construction and real estate lifecycle. It offers tools for construction loan and draw management, disbursements and payments, compliance and inspections, and reporting/analytics to reduce risk and speed funding. Built’s platform centralizes workflows and documentation so stakeholders can manage draws, approvals, and payments more efficiently and transparently.