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Client Support Tier 2 - Sr Associate III at Fiserv - ApplyBlast

Client Support Tier 2 - Sr Associate III

Fiserv

3 months ago

3.0 on Glassdoor

Mississauga, Canada

Onsite

Full Time

Senior

0 applicants

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About this role

As a Client Support Tier 2 Sr Associate III at Fiserv, you will act as a Retention Specialist to support client loyalty and resolve account concerns. You will investigate service issues, coordinate resolutions with internal teams, and analyze account history to prevent cancellations and strengthen relationships.

Responsibilities

Manage retention-related client interactions to address account concerns
Investigate client issues and coordinate resolution activities with internal teams
Review account activity and retention indicators to support renewal efforts
Process account updates and service changes in applicable systems
Escalate high-risk retention matters to appropriate teams

Skills

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

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Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.