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Client Tech Support - Sr Associate II at Fiserv - ApplyBlast

Client Tech Support - Sr Associate II

Fiserv

4 months ago

3.0 on Glassdoor

King of Prussia, Pennsylvania

Onsite

Full Time

Senior

1 applicant

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About this role

As a Senior Associate II Client Tech Support Specialist at Fiserv, you will provide Tier 1 technical and product support for CardPointe and CardConnect gateway solutions to merchants and partners. The role involves troubleshooting payment processing issues, delivering training, and collaborating with internal teams to ensure successful transaction flows while adhering to strict service level agreements.

Responsibilities

Provide Tier 1 technical and product support for payment gateway solutions
Troubleshoot merchant and partner issues regarding terminal and software integrations
Respond to inbound inquiries via phone, email, and ticket requests
Deliver merchant-facing product demonstrations and training sessions
Document customer requests and escalate complex issues to development teams

Skills

Qualifications

High School Diploma or equivalent

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

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Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.