Cloud Service Manager
PTC(12 days ago)
About this role
The Cloud Service Manager at PTC oversees the management of SaaS and cloud services, focusing on customer satisfaction, strategic account management, and ensuring the delivery of high-quality services. The role involves representing PTC to major clients, analyzing customer metrics, and optimizing SaaS product adoption to foster long-term partnerships.
Required Skills
- CaaS
- Customer Management
- ITIL
- Program Management
- SaaS
- Cloud Services
- Customer Satisfaction
- Risk Management
- Performance Metrics
- Project Delivery
Qualifications
- Bachelor’s degree in computer science or related field
- 10 years of experience in Cloud or SaaS client service or account management
- 5 years experience managing IT systems
About PTC
ptc.comPTC accelerates digital transformation with a new generation of technology that powers the ways you engineer, manufacture, and service your physical products.
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