Coaching & Quality Assurance - Customer Success

Polymarket(1 month ago)

New York, NYOnsiteFull TimeSenior$70,000 - $90,000Operations

About this role

A Customer Success Representative at Polymarket is responsible for supporting clients in a financial services environment, focusing on coaching, quality assurance, and operational improvements to enhance customer satisfaction and resolution quality. The role involves handling high-volume support, triaging issues, and collaborating with cross-functional teams, all in an in-office setting.

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Required Skills

Customer Support
Quality Assurance
KYC
Payment Processing
Trade Lifecycle
Communication Skills
Operational Support
Problem Solving
Customer Education

About Polymarket

polymarket.com

Polymarket is the world's largest prediction market, offering users the opportunity to bet on the outcomes of future events across diverse topics such as politics, sports, and current events. By leveraging collective knowledge, Polymarket allows participants to stay informed while potentially profiting from their insights. The platform is designed to facilitate engaging discussions and predictions about high-stakes controversies and debates. With a user-friendly interface, Polymarket empowers both casual and seasoned bettors to navigate its dynamic market efficiently.

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