Collection Officer (Penang)
OCBC Bank(3 months ago)
About this role
A Collections Specialist at OCBC helps customers manage debt and develop repayment plans to restore financial stability while protecting the bank’s interests. The role supports the bank’s broader transformation into a future-ready learning organisation and offers opportunities for professional development and competitive benefits. It is a customer-facing position focused on empathetic engagement and achieving mutually beneficial outcomes.
Required Skills
- Collections
- Debt Management
- Negotiation
- Communication
- Customer Service
- Complaint Handling
- Emotional Intelligence
- KPI Management
- Call Handling
- Payment Recovery
About OCBC Bank
ocbc.comDiscover a world of financial services with OCBC, the best trusted and established Singapore bank. Explore our range of banking solutions today.
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