Collections Frontline Associate, Personal Loans

SoFi(1 day ago)

Cottonwood Heights, UTOnsiteFull TimeMedior$40,000 - $50,000Customer Service/Collections

About this role

This role involves managing delinquent accounts, reviewing customer balances, and making decisions related to financial recovery strategies. It requires engaging with customers to resolve issues, documenting account activities, and working within a team to meet departmental goals.

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Required Skills

Customer Service
Collections
Negotiation
Financial Analysis
Account Management
Credit Industry
Microsoft Office
Google Suite
Problem Resolution
Documentation

About SoFi

sofi.com

Welcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.

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