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Collections Team Lead at Global Lending Services - ApplyBlast

Collections Team Lead

Global Lending Services

1 month ago

3.2 on Glassdoor

Greenville, South Carolina, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Collections Team Lead will oversee a call center collections team, coaching employees, analyzing performance data, and driving operational improvements while maintaining a positive culture. This role involves handling escalated customer issues, managing team performance and scheduling, and ensuring compliance with company policies and regulatory requirements.

Responsibilities

Lead, coach, and develop a team to achieve performance goals
Monitor reports, call activity, and operational metrics to drive results
Identify opportunities to improve processes and operational efficiency

Skills

Qualifications

Bachelor's degree

About Global Lending Services

glsauto.com

Headquarters

Greenville, South Carolina, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

GLS (Global Lending Services) is an auto finance company that provides vehicle loans and loan servicing to consumers, dealerships, banks, and online car-buying platforms. Serving over half a million customers and more than 20,000 dealers nationwide, GLS offers quick decisioning, multiple deal structures, and an online account/payment portal to help customers manage loans over the life of their loan. The company emphasizes customer experience, uses advanced analytics and innovative technology to speed and improve lending, and has been recognized as a Fastest Growing Company nine times by Inc. magazine.