Commercial Customer Success Manager

Builder.io(7 months ago)

RemoteFull TimeManager$155,000 - $200,000Customer Success

About this role

The Commercial Customer Success Manager at Builder.io supports mid-market customers by managing a high-volume, diverse book of business and driving faster time-to-value through a mix of scaled and 1:1 engagement. The role uses data to surface opportunities, run experiments, and influence product and GTM priorities. Success is measured by improvements in customer adoption, retention, and satisfaction.

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Required Skills

Account Management
Product Adoption
Program Management
Stakeholder Alignment
Inbound Support
Content Creation
Customer Advocacy
Experimentation
Data Analysis
Communication

+3 more

About Builder.io

builder.io

Builder is an AI-powered visual development platform that helps teams generate, iterate, and optimize web and mobile experiences quickly. It combines a drag-and-drop visual editor and headless CMS with developer-friendly SDKs (React, Next.js, Vue, Shopify, etc.), letting designers build pages and components while engineers keep control of code and integrations. Builder also offers personalization, A/B testing, content scheduling, and performance-focused delivery to ship optimized experiences at scale. Companies use it to accelerate front-end delivery, unify content and commerce, and reduce engineering bottlenecks for routine design changes.