Commercial Customer Success Manager
Builder.io
About this role
The Commercial Customer Success Manager at Builder.io supports mid-market customers by managing a high-volume, diverse book of business and driving faster time-to-value through a mix of scaled and 1:1 engagement. The role uses data to surface opportunities, run experiments, and influence product and GTM priorities. Success is measured by improvements in customer adoption, retention, and satisfaction.
Skills
About Builder.io
builder.ioBuilder is an AI-powered visual development platform that helps teams generate, iterate, and optimize web and mobile experiences quickly. It combines a drag-and-drop visual editor and headless CMS with developer-friendly SDKs (React, Next.js, Vue, Shopify, etc.), letting designers build pages and components while engineers keep control of code and integrations. Builder also offers personalization, A/B testing, content scheduling, and performance-focused delivery to ship optimized experiences at scale. Companies use it to accelerate front-end delivery, unify content and commerce, and reduce engineering bottlenecks for routine design changes.
Recent company news
PR NewswireBuilder.io Launches Fusion 1.0 -- the First AI Agent for Product, Design, and Code
Nov 14, 2025
The Express TribuneBuilder.io faces PR challenge after Builder.ai human worker scandal
Jun 4, 2025
CMS CriticBuilder.io nets $20M from Microsoft's venture fund. What it means for the future of headless CMS
May 1, 2024
TechCrunchBuilder.io aims to make developers happy with its no-code approach to digital storefronts
Oct 18, 2021
Evotek JSCAI Startup Implodes: Exposed as 700-Engineer Operation
Jun 4, 2025
About Builder.io
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Builder.io.
Salary
$155k – $200k
per year