Senior Customer Success Manager, Commercial

Culture Amp(6 days ago)

HybridFull TimeSenior$112,491 - $150,938 (estimated)Customer Success

About this role

Senior Customer Success Manager partnering with Named Commercial (Mid‑Market) customers to drive adoption, retention, and measurable outcomes across Culture Amp’s Employee Experience and Performance platform. Acts as the strategic post‑sale partner to People & Culture leaders, building success plans, leading executive strategy reviews, and translating people science insights into action. Manages a broad book of business while collaborating cross‑functionally to influence product roadmap and customer outcomes.

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Required Skills

Customer Success
Account Management
Data Storytelling
Executive Communication
Relationship Building
Cross Functional
Renewal Management
Product Adoption
Escalation Handling
Systems Hygiene

About Culture Amp

cultureamp.com

Culture Amp is a market-leading employee experience platform that helps organizations measure, understand, and improve workplace culture. Its all‑in‑one solution combines engagement and pulse surveys, performance reviews, development tools, people analytics, benchmarking, and action planning to turn feedback into measurable change. Designed for HR leaders, managers, and people teams, Culture Amp emphasizes intuitive workflows and data-driven insights to boost engagement, retention, and performance across global workforces.