Communications & CRM Manager (Arlington, VA)

Ennoble Care(12 days ago)

Arlington, VAOnsiteFull TimeManager$69,646 - $93,691 (estimated)Information Technology

About this role

Ennoble Care is a mobile primary care, palliative care, and hospice provider serving patients across multiple states. The Communications & CRM Manager will own performance and optimization of communications platforms (Dialpad) and CRM systems (Zoho) across 15+ offices, be accountable for operational KPIs (answer rate, abandon rate, NPS), and work cross-functionally to drive intake and call center performance. This role reports to the CISO and is based onsite in Arlington, VA.

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Required Skills

Dialpad
Zoho CRM
Call Routing
Workforce Management
Integrations
CallRail
Emitrr
Troubleshooting
Reporting
Analytics

+3 more

About Ennoble Care

ennoblecare.com

Ennoble Care is a senior in-home care provider delivering personalized at-home services including primary care, palliative care, and hospice support to help older adults remain comfortable and supported in their homes. They focus on tailored care plans that combine clinical and compassionate nonclinical support, coordinating with families and other providers to manage chronic conditions and end-of-life needs. Ennoble emphasizes dignity, comfort, and continuity of care so seniors receive the right level of support as their needs change.