Communications & Positioning Manager

Achievers(1 month ago)

HybridFull TimeManager$138,900 - $180,486 (estimated)Marketing

About this role

The Communications & Positioning Manager at Achievers owns governance and execution of all customer and member-facing communications, as well as internal and external positioning of the Customer Operations (COPs) organization. The role focuses on ensuring messaging is accurate, compliant, and aligned across Product, Customer Success, Support Operations, and Marketing. It includes developing and maintaining operational narratives for RFPs, awards, and go-to-market materials. The position also supports operational infrastructure, reporting, and process improvements to enhance clarity and reduce friction for customer-facing teams.

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Required Skills

Customer Communications
Content Strategy
Program Management
Operations Management
Cross Functional Collaboration
Workflow Management
Writing Skills
Editing Skills
Narrative Development
Communications Governance

+17 more

Qualifications

4-6+ years Customer Communications Experience

About Achievers

achievers.com

New Relic is a cloud-based observability platform that helps engineering and operations teams instrument, monitor, and troubleshoot applications and infrastructure in real time. It ingests metrics, traces, logs, and events and offers APM, distributed tracing, logs management, synthetic checks, infrastructure monitoring, dashboards, alerting, and AI-driven insights. The platform emphasizes a unified data model and developer-friendly agents, APIs, and query language (NRQL), plus broad integrations with cloud and DevOps tools. Organizations use New Relic to speed root-cause analysis, optimize performance and reliability, and measure against service-level objectives.

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