Technical Support Analyst
Achievers(3 days ago)
About this role
A Technical Support Analyst at Achievers provides technical assistance and customer support to ensure issues are resolved promptly. They leverage their technical expertise and problem-solving skills to troubleshoot problems, escalate when necessary, and support the deployment and maintenance of software solutions.
Required Skills
- Customer Support
- Troubleshooting
- JIRA
- CRM
- SQL
- HTML
- CSS
- PHP
- Support Tickets
- Client Support
Qualifications
- Bachelor Degree
About Achievers
achievers.comNew Relic is a cloud-based observability platform that helps engineering and operations teams instrument, monitor, and troubleshoot applications and infrastructure in real time. It ingests metrics, traces, logs, and events and offers APM, distributed tracing, logs management, synthetic checks, infrastructure monitoring, dashboards, alerting, and AI-driven insights. The platform emphasizes a unified data model and developer-friendly agents, APIs, and query language (NRQL), plus broad integrations with cloud and DevOps tools. Organizations use New Relic to speed root-cause analysis, optimize performance and reliability, and measure against service-level objectives.
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