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Community Manager Lead at Takealot Group - ApplyBlast

Community Manager Lead

Takealot Group

4 months ago

Cape Town, Western Cape, South Africa

Onsite

Full Time

Manager

0 applicants

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About this role

The Community Manager Lead will manage a team of Community Managers who support Personal Shoppers, driving operational efficiency, active shopper growth, GMV, and retention through dashboard oversight, app adoption, and AI personalization tools. Reporting to the Head of Personal Shopper Program, the role focuses on team coaching, performance metrics, and continuous program improvement.

Responsibilities

Lead and coach the Community Manager team to meet KPI targets
Drive adoption of the Personal Shopper App and grow the monthly active shopper base
Own the Community Manager Dashboard and leverage AI tools to maximize GMV

Skills

Qualifications

Bachelor's degree in Business, Communications, Marketing or related field

About Takealot Group

takealotgroup.com

Company Size

1-10 employees

Founded

2021

View Profile

Takealot Group is South Africa's largest customer-centric e-commerce company, driven by people and powered by technology. Its portfolio of brands includes Takealot.com (general online marketplace), Mr D (on-demand delivery), Superbalist.com (fashion and homeware), and TFS. The group aims to change lives in South Africa for the better through e-commerce, serving as the leading online shopping destination on the African continent.