Complaint Handler - Life & Pensions
NATIONAL(1 month ago)
About this role
A Complaint Handler - Life & Pensions at Capita works within the Regulated Services team to support life and pensions clients by managing the complaints function and ensuring compliant outcomes. The permanent full-time role is predominantly home-based with regular attendance at the Cheltenham office and contributes to service improvement and governance.
Required Skills
- Complaints Handling
- Investigations
- Communication
- FCA Regulations
- Time Management
- Problem Solving
- Quality Checking
- Ombudsman Liaison
- Training Delivery
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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