Complaints Handler

ManyPets(26 days ago)

RemoteFull TimeMedior$34,020 - $37,800Operations

About this role

A Complaints Handler at ManyPets works within the Operations function to manage regulated customer complaints and support improvements to the overall customer experience. The role requires adherence to industry regulations (including FCA DISP), collaboration with cross-functional teams, and contribution to process and service improvements. The position is delivered remotely with company-provided technology and home working support.

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Required Skills

Complaints Management
Investigations
Customer Communication
Escalation Handling
Data Entry
Team Collaboration
Organisation
Empathy
Regulatory Compliance
Fraud Controls

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About ManyPets

many-group.com

ManyGroup is the parent company behind ManyPets and other pet-focused brands that create products and services to make life better for pet parents around the world. They build digital-first insurance, healthcare and wellbeing offerings that combine customer insight, data and veterinary partnerships to deliver simple, transparent coverage and support. ManyGroup emphasizes customer-centric design and a “people promise,” focusing on innovation to improve outcomes for pets and their owners. Their brands aim to make pet care easier, more accessible and more trustworthy through technology and thoughtful service.