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Complaint Operations and Oversight Officer at AIG - ApplyBlast

Complaint Operations and Oversight Officer

AIG

1 month ago

4.0 on Glassdoor

Croydon, England, United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

The Complaint Operations and Oversight Officer manages financial ombudsman service correspondence and oversees the complaint champion network, including onboarding and training. The role involves maintaining accurate complaint records through data entry and reporting, conducting root cause analysis, and monitoring compliance with AIG UK complaint handling procedures. This position provides operational support to the Customer Relations Team and assists with relevant projects and initiatives.

Responsibilities

Manage Financial Ombudsman Service correspondence and support complaint handlers
Oversee Complaint Champion network onboarding, training, and annual refresher requirements
Maintain accurate complaint records through GCMS data entry and regular data cleansing

Skills

About AIG

aig.com

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1919

View Profile

American International Group, Inc. (AIG) is a leading global insurance organization that offers a wide range of insurance and financial services across more than 190 countries and jurisdictions. Established in 1919, AIG specializes in property and casualty insurance, as well as life insurance and retirement solutions. The company is recognized for its innovation and commitment to customer service, consistently receiving awards for diversity and inclusion in the workplace. With a strong focus on risk management, AIG partners with clients to protect their assets and pursue growth opportunities.