Complaints & Dispute Officer, Pacific
AIG(1 month ago)
About this role
A Complaints and Disputes Officer at AIG manages customer complaints and disputes across internal and external dispute resolution processes within Global Business Operations. The role involves assessing cases, preparing final decision documentation, and extracting insights to inform improvements in claims and underwriting. The position supports stakeholder engagement, regulatory compliance, and continuous process enhancement.
Required Skills
- Dispute Resolution
- Complaints Management
- Stakeholder Engagement
- Decision Making
- Time Management
- Communication
- Negotiation
- Problem Solving
- Systems Literacy
- Data Analysis
+2 more
About AIG
aig.comAmerican International Group, Inc. (AIG) is a leading global insurance organization that offers a wide range of insurance and financial services across more than 190 countries and jurisdictions. Established in 1919, AIG specializes in property and casualty insurance, as well as life insurance and retirement solutions. The company is recognized for its innovation and commitment to customer service, consistently receiving awards for diversity and inclusion in the workplace. With a strong focus on risk management, AIG partners with clients to protect their assets and pursue growth opportunities.
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