Complaints & Grievances Specialist II, DentaQuest (IOWA)
Sun Life(2 months ago)
About this role
A Complaints & Grievances Specialist II at Sun Life U.S. is a mid-level role within the company’s benefits operations, supporting member experience and regulatory compliance for employer and government benefit programs. The position is Iowa-based and works with internal teams and external partners to ensure adherence to mandated timelines and processes. It contributes to Sun Life’s delivery of dental, vision, disability, and other employee benefits nationwide.
Required Skills
- Complaint Investigation
- Appeals Management
- Case Documentation
- Microsoft Excel
- Microsoft Word
- Outlook
- Research
- Communication
- Prioritization
- Time Management
Qualifications
- High School Diploma or GED
About Sun Life
sunlife.comSun Life is a financial services company providing financial planning, life insurance, health insurance, investments and more.
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