Complaints Specialist

SharkNinja(14 days ago)

United StatesOnsiteFull TimeJunior$66,330 - $81,070Quality

About this role

The Customer Complaints Specialist at SharkNinja manages the intake, documentation, and routing of customer complaints within the organization’s Quality Management System (QMS). The role focuses on ensuring administrative accuracy, regulatory documentation, and process adherence to internal procedures, ISO 13485, and applicable regulatory requirements. It is a non-technical position centered on recordkeeping and regulatory compliance rather than product investigation.

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Required Skills

Complaint Intake
Documentation
QMS
Regulatory Compliance
Recordkeeping
Workflow Coordination
Reporting
Document Management
Communication
Spreadsheet Proficiency

Qualifications

High School Diploma
Associate's Degree
Bachelor's Degree

About SharkNinja

sharkninja.com

SharkNinja (brands Shark and Ninja) designs and sells innovative small home appliances and cleaning solutions—most notably vacuums, floor cleaners, kitchen appliances (blenders, air fryers, cookers), and personal care/beauty devices—built to make everyday life easier. The company focuses on performance-driven engineering, practical features, and user-friendly design to deliver better cleaning and cooking results. SharkNinja sells through its direct online store and major retail partners worldwide and supports products with warranties and customer service. Consumers choose SharkNinja for reliable, tech-forward appliances that prioritize convenience and value.