Complaints Manager

capital.com(1 month ago)

HybridFull TimeManager$115,550 - $151,727 (estimated)Customer Support

About this role

The role leads and manages a team of Complaints Assistants handling client complaints for a global trading platform in a regulated financial environment. It oversees end-to-end complaint processes, ensuring fairness, consistency, and high standards of client care. The position is responsible for aligning complaint handling with multi-jurisdictional regulatory requirements and collaborating closely with Compliance on policies, reporting, and governance.

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Required Skills

Team Leadership
People Management
Workload Management
Performance Management
Coaching Skills
Training Coordination
Complaint Handling
Case Management
Risk Assessment
Regulatory Compliance

+20 more

Qualifications

Compliance Certification
AML Certification
Regulatory Certification
Leadership Training
Quality Assurance Training
Risk Management Training

About capital.com

capital.com

Capital.com is a fintech trading platform that enables retail and institutional clients to trade a wide range of instruments—stocks, ETFs, forex, indices, commodities and cryptocurrencies—via CFDs and supported underlying markets. It provides web and mobile apps with advanced charting, real‑time market data, AI-driven insights and risk‑management tools alongside commission‑free pricing and competitive spreads. Regulated across multiple jurisdictions (including the UK, EU and Australia), Capital.com also emphasizes trader education and analytics to make markets more accessible to a global user base.