Conseiller Client (F/H) - Service Client - Dakar - Français

Philip Morris International(1 month ago)

HybridFull TimeJunior$58,420 - $78,427 (estimated)Customer Service

About this role

Customer Service Advisor (Conseiller Client) role at Concentrix based in Dakar, serving French-speaking customers. The position represents the company in interactions across phone, email, mail and social channels and contributes to the overall customer experience. It is a full-time role with initial on-site integration and potential for telework afterward.

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Required Skills

French
Communication
Organization
Autonomy
Digital Tools
Complaint Handling
Phone Support
Email Support
Social Media
Problem Solving

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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