Consumer Care Manager
Philips(28 days ago)
About this role
The Consumer Care Manager for the Benelux zone leads consumer support and experience across Contact Center, Service Network, Social Media, and Website channels. The role acts as the Voice of the Consumer, driving continuous improvement of consumer journeys and frameworks and contributing to cross-regional and global initiatives including AI and sustainability programs.
Required Skills
- Contact Center
- Social Media
- NPS
- Escalation Management
- Retail Service
- Warranty Management
- Performance Reporting
- Process Management
- Stakeholder Management
- Problem Solving
+3 more
Qualifications
- Bachelor
- Master
About Philips
philips.comLearn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.
View more jobs at Philips →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Philips
Similar Jobs
Intern (gn) - Dutch Content & Translations
The Quality Group (7 days ago)
Senior Analyst, GBS - Contact Center Social Media Agent-4
Heinz(25 days ago)
Senior Analyst, GBS - Contact Center Social Media Agent-5
Heinz(26 days ago)
Social media Manager
Punjab riceland agro foods private limited(10 months ago)
Specialist, Consumer Paid Media - Retail Media Networks
PayPal(1 month ago)
Sr. Social Media Manager (All Genders)
HelloFresh(5 days ago)