Consumer Content and Knowledge Operations Lead

Coinbase Careers Page(12 days ago)

HybridFull TimeMedior$99,365 - $116,900Customer Experience

About this role

The Content & Knowledge Operations Specialist at Coinbase supports the Consumer CX organization by ensuring knowledge and content are structured, accessible, and optimized for human and AI workflows. The role focuses on executing knowledge programs, managing content workflows and systems, and turning usage data into actionable improvements to drive CX and business outcomes.

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Required Skills

Knowledge Management
Content Operations
Data Analysis
Automation Tools
Project Management
Stakeholder Collaboration
CMS
BI Tools
Process Improvement
Quality Assurance

About Coinbase Careers Page

coinbase.com

Coinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.