CX Knowledge Management Specialist
Alignment Health(14 days ago)
About this role
The CX Knowledge Management Specialist at Alignment Health is responsible for creating and maintaining technical documentation and knowledge assets that support customer service teams. The role involves translating complex healthcare workflows into clear guidance, developing a structured internal knowledgebase, and supporting continuous improvement of content and processes.
Required Skills
- Technical Writing
- Content Management
- Workflow Documentation
- Knowledge Base
- Healthcare Systems
- AI Knowledge Tools
- Customer Journey Mapping
- Content Governance
- Instructional Design
Qualifications
- Bachelor’s degree in Technical Communication, English, Communications, or related field
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