Consumer Experience Analyst
Sentara(1 month ago)
About this role
A Journey Analyst — Consumer Experience at Sentara works within the Consumer Experience Journey Management team to advance the end-to-end healthcare and health plan consumer experience. The role centers on understanding patient and member journeys and informing improvements across care delivery and plan operations. The position is based in Virginia Beach with a preferred hybrid schedule.
Required Skills
- Journey Mapping
- Service Design
- UX Research
- Stakeholder Interviews
- Data Synthesis
- Communication
- Cross-Functional Collaboration
- Metrics Analysis
- Project Coordination
- Problem Solving
Qualifications
- Bachelor's Degree
About Sentara
sentaracareers.comJoin a national healthcare leader dedicated to growth, innovation and patient safety. Join Sentara.
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