Customer Journey Manager – Digital Experience & Commercial Impact

NortonLifeLock Ireland Limited(20 days ago)

HybridFull TimeManager$129,435 - $168,796 (estimated)Customer Experience

About this role

A Customer Journey Manager at Gen is responsible for the end-to-end customer experience for the company’s cybersecurity and identity products, ensuring journeys are intuitive, trusted and commercially effective across the lifecycle. The role focuses on turning customer insight and AI-driven data into measurable business improvements and works from a hybrid office in Prague.

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Required Skills

Journey Mapping
Journey Management
Data Analysis
Data Storytelling
Experimentation
AI Usage
Automation
Stakeholder Influence
Commercial Acumen
Cross-Functional Collaboration

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About NortonLifeLock Ireland Limited

norton.com

Norton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.

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