Customer Journey Manager – Digital Experience & Commercial Impact
Norton
About this role
A Customer Journey Manager at Gen is responsible for the end-to-end customer experience for the company’s cybersecurity and identity products, ensuring journeys are intuitive, trusted and commercially effective across the lifecycle. The role focuses on turning customer insight and AI-driven data into measurable business improvements and works from a hybrid office in Prague.
Skills
About Norton
norton.comNorton is a cybersecurity company renowned for its antivirus and online security solutions, trusted by millions around the globe. It offers advanced protection services, including privacy tools and identity theft protection, along with its innovative Genie AI Scam Detection technology designed to combat sophisticated online threats. Norton's comprehensive range of security plans caters to both individual users and businesses, emphasizing user-friendly features and strong online safety measures.
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About Norton
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$129k – $169k
per year