Consumer Experience Analyst
Sentara(1 month ago)
About this role
A Journey Analyst (Consumer Experience Analyst) at Sentara focuses on understanding and improving how consumers interact with healthcare services and health plans. The role synthesizes consumer insights and maintains journey artifacts to inform cross-functional improvement efforts across care delivery and plan operations.
Required Skills
- Journey Mapping
- Service Design
- UX Research
- Stakeholder Interviews
- Data Synthesis
- Metrics Analysis
- Cross-Functional Collaboration
- Communication
Qualifications
- Bachelor's Degree
About Sentara
sentaracareers.comJoin a national healthcare leader dedicated to growth, innovation and patient safety. Join Sentara.
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