Consumer Experience Specialist

SharkNinja(12 days ago)

HybridFull TimeMedior$60,000 - $70,000Customer Experience

About this role

SharkNinja is seeking a Consumer Experience Specialist in Leeds to manage high-priority consumer escalations, claims, and product issues. The role involves partnering with legal and product teams to ensure customer concerns are addressed professionally, with a focus on finding solutions and maintaining the company's reputation. It offers an opportunity to shape the consumer journey and contribute to an innovative, high-growth environment.

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Required Skills

Customer Service
Claims Management
Legal Support
Communication
Problem Solving

About SharkNinja

sharkninja.com

SharkNinja (brands Shark and Ninja) designs and sells innovative small home appliances and cleaning solutions—most notably vacuums, floor cleaners, kitchen appliances (blenders, air fryers, cookers), and personal care/beauty devices—built to make everyday life easier. The company focuses on performance-driven engineering, practical features, and user-friendly design to deliver better cleaning and cooking results. SharkNinja sells through its direct online store and major retail partners worldwide and supports products with warranties and customer service. Consumers choose SharkNinja for reliable, tech-forward appliances that prioritize convenience and value.

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