Customer Experience Associate
Eko (5 months ago)
About this role
Eko is seeking a Customer Experience Associate to provide high-quality support to healthcare professionals, manage escalations, and ensure a positive customer journey across various channels. The role emphasizes professionalism, empathy, and collaboration to reinforce Eko’s reputation for five-star service.
Required Skills
- Customer Support
- CRM
- Communication
- Problem Solving
- Reputation Management
- Empathy
- Ticketing Systems
- Healthcare Support
- Public Relations
- Teamwork
About Eko
ekohealth.comEko Health builds digital stethoscopes and clinical software that combine high‑fidelity auscultation with AI‑powered analysis to improve detection of cardiovascular and pulmonary disease. Their devices (including stethoscope/ECG combos) stream, record, and share heart and lung sounds to cloud‑connected apps for telehealth, documentation, and clinician collaboration. Eko’s algorithms—including FDA‑cleared models for murmur detection—support screening and diagnostic decision making, and the platform integrates with clinical workflows to enable remote care and research. Clinicians use Eko to standardize exams, enhance diagnostic confidence, and extend access to cardiac care.
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