Consumer Loan Servicing Team Lead

NASA Federal Credit Union(1 month ago)

HybridFull TimeSenior$110,770 - $148,661 (estimated)Consumer Loan Servicing

About this role

The Consumer Loan Servicing Team Lead II at NASA Federal Credit Union supports the Consumer Loan Servicing Manager in overseeing daily operations and mentoring Loan Servicing Representatives I–III. The role serves as an information resource, handles escalated member issues, and ensures accurate maintenance of consumer loan servicing data. It also supports regulatory compliance and internal policies while acting as a liaison between members, branches, and vendors. The position contributes to system and workflow improvements and prepares reports in a fast-paced, deadline-driven environment.

View Original Listing

Required Skills

Consumer Loan Servicing
Team Leadership
Customer Service
Member Relations
Regulatory Compliance
Bank Secrecy Act
Account Resolution
Escalation Handling
Loan Systems Management
Data Integrity

+10 more

Qualifications

Two+ years of consumer servicing experience
One-year supervisory experience
Bachelor’s degree a plus

About NASA Federal Credit Union

nasafcu.com

NASA Federal Credit Union (NASA FCU) is a not-for-profit, member-owned financial cooperative that was founded to serve the NASA community and now provides banking services to members nationwide. It offers checking and savings accounts, credit cards, consumer and auto loans, mortgages and home‑equity products, plus online and mobile banking for 24/7 account access. NASA FCU emphasizes competitive rates, personalized member service, and financial education and planning resources. Membership is available to eligible employees, family members, and affiliated community groups, supported by branch locations and digital services.