Contact Center AI Automation Analyst
GEICO(2 months ago)
About this role
GEICO is hiring a Contact Center AI & Machine Learning Business Analyst to help transform sales, service, and claims contact center operations through automation. The role focuses on leveraging AI/ML and RPA to enhance customer experience and improve operational outcomes. The position is available in multiple U.S. office locations.
Required Skills
- Contact Center Automation
- Business Analysis
- Process Mapping
- Data Analysis
- Business Case
- KPI Definition
- Pilot Testing
- Performance Monitoring
- Continuous Improvement
- Excel
+12 more
Qualifications
- BS in Data Science
- BS in Statistics
- BS in Computer Science
- Master's Degree
About GEICO
geico.comGEICO is a prominent insurance provider that has been trusted by customers since 1936, offering a wide range of insurance products, including auto, motorcycle, homeowners, and renters insurance. The company emphasizes savings and convenience, allowing customers to easily compare rates and benefits online. Known for its strong brand presence, GEICO leverages innovative technology and customer service to deliver comprehensive coverage options tailored to meet diverse needs. With a commitment to affordability and accessibility, GEICO continues to be a leader in the insurance industry.
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