TalentPerfMgt
The Contact Center Analyst leads AI initiatives within the contact center technology organization, focusing on evaluating and implementing AI capabilities to enhance routing, workforce management, and digital channels. The role involves documenting processes, identifying automation opportunities, and building business cases to improve efficiency and customer experience. The analyst supports cross-functional teams in resource planning, work intake, and chief-of-staff activities.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TalentPerfMgt.
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