Contact Center Enablement Lead, BMO GAM
BMO US(1 month ago)
About this role
A Contact Centre Enablement Lead at BMO aligns product and service vision with contact centre operations to drive improved client experience and operational effectiveness. The role provides strategic leadership of a small specialist team focused on enablement, adoption, and continuous improvement.
Required Skills
- Product Management
- Backlog Prioritization
- Jira
- Confluence
- Salesforce
- Knowledge Management
- Workforce Planning
- Training Delivery
- Program Management
- Agile Delivery
+6 more
Qualifications
- Post-secondary Degree in Business
About BMO US
bmo.comBMO offers a wide range of personal and business banking services, including checking & savings accounts, loans, lines of credit, credit cards and more.
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