Contact Center Manager (Arlington, VA)

Ennoble Care(20 hours ago)

Arlington, VAOnsiteFull TimeManager$72,496 - $97,376 (estimated)Operations

About this role

Ennoble Care is seeking a Contact Center Manager to own the performance and optimization of its communications platforms and CRM systems across 15+ offices and 11 states. The role focuses on improving call center outcomes (answer rate, abandon rate, NPS) and ensuring systems support high-performing intake operations. The position reports to the CISO and is based onsite in Arlington, VA.

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Required Skills

Dialpad Administration
Zoho CRM
Call Routing
Workforce Management
Integrations
Troubleshooting
Reporting
Training
Analytics
Vendor Management

About Ennoble Care

ennoblecare.com

Ennoble Care is a senior in-home care provider delivering personalized at-home services including primary care, palliative care, and hospice support to help older adults remain comfortable and supported in their homes. They focus on tailored care plans that combine clinical and compassionate nonclinical support, coordinating with families and other providers to manage chronic conditions and end-of-life needs. Ennoble emphasizes dignity, comfort, and continuity of care so seniors receive the right level of support as their needs change.