Contact Center Operations
NICE(1 month ago)
About this role
The Concierge engages inbound leads via SMS and email to assess interest and qualify or disqualify them for clients, ensuring timely and accurate support. Qualified leads are connected to customers through live transfers or the call connect system while all interactions are documented according to procedures. The role supports a high-quality, metrics-driven contact center environment and operates within NiCE’s hybrid work model.
Required Skills
- Lead Qualification
- SMS Engagement
- Email Engagement
- Live Transfer
- Call Connect
- Data Entry
- Customer Service
- Written Communication
- Read Comprehension
- Appointment Scheduling
+6 more
Qualifications
- High School Diploma
- AWS Certification
- Azure Certification
- HP Certification
- Dell Certification
- VMWare Certification
- Citrix Certification
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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