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Contact Center Operations at NICE - ApplyBlast

Contact Center Operations

NICE

10 months ago

3.8 on Glassdoor

Pune, India

Hybrid

Full Time

Medior

0 applicants

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About this role

The Concierge engages inbound leads via SMS and email to assess interest and qualify or disqualify them for clients, ensuring timely and accurate support. Qualified leads are connected to customers through live transfers or the call connect system while all interactions are documented according to procedures. The role supports a high-quality, metrics-driven contact center environment and operates within NiCE’s hybrid work model.

Skills

Qualifications

High School DiplomaAWS CertificationAzure CertificationHP CertificationDell Certification

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.