Contact Center Representative

The Contact Center Representative at R.I.A. Federal Credit Union focuses on improving the financial well-being of members by building strong relationships and providing ethical, transparent service. This role involves interacting with members over phone, chat, and text to handle banking transactions, educate them on products, and uncover opportunities to enhance their financial health. The position requires maintaining high product knowledge, adhering to compliance standards, and collaborating with team members to deliver exceptional customer service.