Contact Center Retention Operational Chief
Millicom(10 days ago)
About this role
The role involves leading the operations of the Contact Center Retention team to minimize customer churn, protect revenue, and optimize customer experience by managing KPIs and overseeing BPO governance. It focuses on strategic leadership, operational excellence, and continuous improvement in a customer-centric environment.
Required Skills
- CRM
- PowerBI
- Call Center
- KPI Management
- Retention Strategy
- Operational Leadership
- Customer Experience
- Data Analysis
- Negotiation
- Quality Assurance
About Millicom
millicom.comMillicom is a leading provider of fixed and mobile telecommunications services dedicated to markets in Latin America
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